AVABEL ONLINE

2016-11-01

BUG

[11/2 Edit]Regarding the defect of payment in Android environment

This is a notice from AVABEL ONLINE Operation Team.

Regarding the issue of the purchase made via Google Play not being completed properly, the fix has been made in Google Play.
It may take some time for the fix to be reflected, so please wait patiently if you have encountered this issue.

Compensation will be made by either one of the methods listed below.
"Please contact us with items below written to request for compensation.
-Which compensation method you wish for.
-The Order Number of your purchase."
*The Order Number is in the form of: GPA.****-****-****-***** (17 digit number)

Compensation Methods
1. Cancel the 2nd and later purchases that has been made due to the defect.
*The added Gems will be collected. Cancellation cannot be done if it is not possible to collect them.
2. Add Gems that were not added due to the defect.

Applied for Purchases Made In:
>From 10/31/2016 15:00 to 11/1/2016 8:00 (GMT)

Compensation Request Acceptance Period
Until 11/7/2016

We apologize for the inconvenience caused by this issue.
The defect of payment in Android environment that has occurred from 10/31 15:00 (GMT) has been resolved on 11/1 8:00 (GMT).

The payment can be processed properly now.

Again, we apologize for the inconvenience caused by this issue.

We deeply apologize for the inconvenience this has caused.
Thank you for playing AVABEL ONLINE.

From 10/31 around 15:00 (GMT), issue is occurring in Google Play payment system, and for some of the players using Android devices, we have confirmed an issue of purchased Gem not being added with error occurring while in payment process.

We apologize for the inconvenience, and kindly ask for your patience until the issue is resolved.
AVABEL ONLINE Operation Team